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Returns
You aren’t totally in love with something from your
order? No problem! Our 30 Day Try-On
Program means you have 30 days to decide if you need another size or need to
return your product altogether. All
returns must be initiated no later than 30 days from the date that your order
arrives to you! All items must be unworn/unaltered with all original tags to be
eligible for return.
All items purchased on FINAL SALE will not be eligible for a
return, exchange or refund.
TO START YOUR CUSTOMER RETURN: Please send the e-mail
info@nordbron.com.
What items are eligible for return?
All Items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment within 30 days of receiving your order (this excludes final sale items). If you place an order for a product that has a shipping delay, we will not factor this time into the 30 day return period- the clock will start on the day you receive your order.
What items are considered final sale?
All SALE items are considered FINAL SALE and are not eligible for returns or exchange. This includes all international orders, items purchased during site-wide sales. Please note that all collaboration products are final sale, and not eligible for return or exchange.
Can i return a limited edition collaboration item?
All merchandise produced as part of a Special Collaboration with another brand or person is considered final sale due to the limited quantities and availability of these items.
How long will it take for my return to process?
Returns typically take 3-5 business days to process, excluding the day it was received. Tracking confirmation of delivery to our warehouse does not mean the return has completed processing. We cannot process refunds until the warehouse confirms that the item(s) have completed processing and have been returned in proper condition. Refunds are applied to the payment method used to place the order.
Who pays for shipping when returning?
Shipping charges will not be refunded with your return or exchange. We do cover the cost to send back your return, but all shipping costs associated with the order will remain your responsibility and will not be eligible for refund.
How do i exchange for a different size or style?
If you wish to make an exchange, please note that you will need to place a new order after your return is initiated. You may wait for your return to be completely refunded and then place a new order online, or immediately place your order to guarantee availability. After your return is processed, your refund will go back to the original form of payment.
Do you accept international returns?
Unfortunately we do not accept international returns. All international orders are considered FINAL SALE and are not eligible for return or exchange.
Damages
All products from THE ARRIVALS are made using the highest
quality materials and craftsmanship and we take pride in each piece we
make. If you receive a damaged item,
please contact us IMMEDIATELY to rectify the situation! Damages must be
reported to info@nordbron.com within 5 days of receiving the item to be
considered for a replacement or refund.
Any damages reported after 5 days of receipt will not be
approved for replacement or refund unless they are determined to be a
manufacturing or factory defect. Defects are determined at the discretion of
THE ARRIVALS.
What items are not eligible for return?
Final sale items- online or in a popup location Free gifts or promotional items sent with purchase Returns received in damaged/worn condition Items returned without approval or returned outside the eligibility period